Refund Policy | NaijaAssets

Last Updated: 07.20.2026.

Version: 1.0 Effective Date: [07.25.2026] Last Updated: [07.20.2026]

Document Purpose

This Refund Policy sets forth the circumstances under which NaijaAssets may issue refunds for Subscriptions, purchases, or other charges on the Platform. It supplements the Terms of Service and Payment Policy.

Contact Information

Refund Inquiries: legal@legal.naijaassets.com Primary Website: https://naijaassets.com

General Refund Policy
Subscription Refunds
Statutory Refund Rights
Discretionary Refunds
Refund Process
Refund Timing
Chargebacks
Exceptions
Abuse of Refund Policy
Related Policies
Changes to This Policy
Contact

1. General Refund Policy

1.1 No Right to Refund

Unless otherwise required by applicable law or stated in this Refund Policy, all payments made to NaijaAssets are final and non-refundable.

1.2 No Cancellation Refunds

Cancelling a Subscription does not entitle you to a refund for amounts already paid for the current Billing Period. The cancellation takes effect at the end of the current Billing Period.

1.3 No Partial Refunds

We do not provide partial refunds or prorated credits for partial Billing Periods, unused portions of a Subscription, or periods of non-use.

2. Subscription Refunds

2.1 General Rule

Subscription fees are non-refundable except as expressly provided in this Policy or where required by applicable consumer protection law.

2.2 Duplicate Charges

If you are charged in error for the same Subscription in the same Billing Period, we will refund the duplicate charge upon verification.

2.3 Unauthorized Charges

If a charge was made without your authorization and was not the result of your negligence or account compromise, please contact us immediately. We will investigate and, where appropriate, issue a refund.

3. Statutory Refund Rights

3.1 Consumer Protection Laws

Nothing in this Refund Policy limits your statutory rights under applicable consumer protection laws. If the law in your jurisdiction provides for cancellation rights, cooling-off periods, or mandatory refund rights, those rights are not affected by this Policy.

3.2 EU and UK Users

If you are located in the European Union or the United Kingdom, you may have a statutory right to withdraw from a purchase within fourteen (14) days of the initial purchase. You expressly acknowledge that by creating an account and accessing the Platform's digital content and services immediately upon purchase, you lose your withdrawal right. By clicking "I agree" or otherwise accepting these terms, you confirm your express request that performance of the digital content begin before the end of the withdrawal period and that you waive your right of withdrawal.

3.3 Other Jurisdictions

Users in other jurisdictions may have additional statutory refund rights. We respect all mandatory consumer protection laws.

4. Discretionary Refunds

4.1 Company Discretion

Notwithstanding the general no-refund policy, NaijaAssets may, at its sole discretion, issue full or partial refunds in exceptional circumstances, including but not limited to:

Technical errors that prevent access to purchased Services for an extended period
Billing errors or duplicate charges
Exceptional personal circumstances supported by appropriate documentation
Other situations where we determine a refund is commercially reasonable

4.2 No Precedent

Any discretionary refund issued in one case does not create an obligation, precedent, or expectation of similar treatment in other cases.

4.3 Conditions

Discretionary refunds may be subject to conditions, including:

Timing of the refund request (generally within a reasonable period of the charge)
Account history and standing
Usage of the Subscription during the applicable period
Other factors as determined by NaijaAssets

5. Refund Process

5.1 Requesting a Refund

To request a refund, please contact us at legal@legal.naijaassets.com with:

Your account information
The payment or transaction details
The reason for your refund request
Any supporting documentation

5.2 Review

Each refund request is reviewed on its merits. We will respond to your request within a reasonable period.

5.3 Approval

If your refund is approved, we will process the refund to the original payment method used for the transaction, unless otherwise agreed.

6. Refund Timing

6.1 Processing Time

Approved refunds will be processed within a reasonable timeframe. The time it takes for the refund to appear in your account depends on your Payment Provider and financial institution.

6.2 Currency

Refunds are processed in the same currency as the original transaction, unless otherwise required by law.

7. Chargebacks

7.1 Alternative to Chargebacks

We encourage you to contact us directly for any billing concerns before initiating a chargeback with your financial institution. Many issues can be resolved more efficiently through direct communication.

7.2 Chargeback Consequences

If you initiate a chargeback without first attempting to resolve the issue with us, your account may be suspended or terminated, and you may be restricted from future purchases on the Platform.

7.3 Contesting Chargebacks

We reserve the right to contest chargebacks where we believe the chargeback is invalid or not supported by applicable law.

8. Exceptions

8.1 Promotional Purchases

Purchases made through promotional offers, discounted Subscriptions, or special programs may be subject to separate refund terms communicated at the time of purchase.

8.2 Marketplace Purchases

If the Platform introduces marketplace features in the future, purchases of third-party products or services may be subject to separate refund policies established by the applicable seller.

8.3 Scholarship and Rewards

Scholarship awards and Rewards are not refundable, returnable, or exchangeable for cash value.

9. Abuse of Refund Policy

9.1 Refund Abuse

Requesting refunds in bad faith, making fraudulent refund claims, or repeatedly requesting refunds after using Services may be considered abuse of this Policy.

9.2 Consequences of Abuse

Refund abuse may result in:

Denial of current and future refund requests
Suspension or termination of your account
Forfeiture of any outstanding credits, Rewards, or benefits
Legal action where appropriate

10. Related Policies

This Refund Policy should be read in conjunction with:

Terms of Service (Section 5 - Subscriptions and Billing) - Foundational billing terms
Payment Policy - Payment processing and billing details
Acceptable Use Policy - Prohibited conduct and fraud

11. Changes to This Policy

We may update this Refund Policy at any time. Changes will be posted on the Platform. Continued use of paid Services after changes take effect constitutes acceptance of the updated Policy.

12. Contact

Email: legal@legal.naijaassets.com Website: https://naijaassets.com

*This Refund Policy was last updated on 07.20.2026.*